Healthcare · Case study
Healthcare Voice Agent
HIPAA-aware clinic voice agent for appointments, triage intake, and after-hours routing—built on Vapi, ElevenLabs, Deepgram, and Twilio.
Outcome: 70% after-hours calls handled
The challenge
Front desks were overloaded with appointment and after-hours calls. Missed phones meant lost bookings, while clinical staff wasted time on routine scheduling that never needed a human clinician.
Our solution
We shipped a production voice agent on Vapi with Deepgram medical STT, ElevenLabs natural TTS, Twilio telephony, and optional LiveKit realtime paths. The agent books and reschedules visits, collects triage intake, escalates emergencies, and logs every step for audit—with tool calls into calendar/EHR APIs and human warm-transfer when confidence is low.
Results
- About 70% of after-hours calls handled without staff pickup
- Faster appointment booking with fewer abandoned calls
- Clear escalation path for clinical urgency
- Audit-friendly transcripts and tool-call logs for operations
Tech stack
Core technologies used on this engagement.
Vapi
ElevenLabs
Deepgram
Twilio
LiveKit
Retell AI
OpenAI
Anthropic
Python
FastAPI
PostgreSQL
Redis
Next.js
Services involved
Capabilities that powered this delivery.
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Voice agents, agentic RAG, document intelligence, and automation built for real workflows.
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